We are looking for a Creative Account Manager to create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities.
 

JOB DESCRIPTION:​

• Oversee marketing efforts on client accounts including social media, website, paid advertising, email marketing and more.

• Work alongside marketing strategists and other team members to build effective marketing plans and content for clients

• Demonstrating thought leadership and creative thinking to direct our marketing efforts for our clients

• Serve as the lead point of contact for all client account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximize profits

• Ensure the timely and successful delivery of our marketing objectives according to client needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Forecast and track key account metrics

• Prepare reports on account status

• Assist with challenging client requests or issue escalations as needed

• Copywriting/Editing

• Oversight of multiple client accounts

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REQUIREMENTS:

• Based in Massachusetts

• Proven work experience in an agency capacity as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with CRM and task management software (ClickUp preferred)

• Experience delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation, writing, and presentation abilities

• Strong verbal and written communication skills

• BA/BS degree in Business Administration, Marketing, Sales or relevant field

• Passion for small businesses

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BENEFITS:

• Remote, occasional on-site days with clients or team

• Health Insurance

• Dental & Vision Insurance

• 401k Plans With Match

• PTO

• Eligible for bonuses and commission